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TERMS AND CONDITIONS OF MADNIX CASINO



Please read these Terms and Conditions before you start playing at Madnix Casino as they contain the explanation of your rights and obligations as a Madnix player. These Terms and Conditions together with other additional rules, including but not limited to Personal Data Usage and Protection Policy bits that are placed on Madnix casino website and/or software constitute a legally binding agreement between Madnix online casino and you as the user.


1. General

1.1. The following terms and conditions  (‘Terms and Conditions’ or ‘T&C’) apply to usage of Madnix online casino (further referred also as “Madnix”,  “casino”, “online casino”, “websites” or “we”, “us”) services provided through the URL(s) and/or software belonging to it or placed on it’s servers. For the purpose of these Terms and Conditions, the casino users will be referred to as ‘player’, ‘players’, ‘user’, ‘users’, ‘client’, ‘clients’, ‘customer’,‘customers’, ‘you’ or ‘your’. The ‘game’, ‘games’ or ‘Games’ means the casino game titles that are or will be available at the casino. Madnix reserves the right to remove or add games available at the casino.

1.2. This website is operated by SILVER STAR ENTERTAINMENT EUROPE LIMITED, a Cyprus company with Registration Number HE399368, registered address at: KALYMNOU 1, "Q MERITO", 4th Floor, Agios Nikolaos, Kamares 6037 Larnaca.

1.3. The license is provided by the legit authority in Curacao. The validation snipped is found below, on the footer of this website. Gambling License is held by holding company based on Curacao, - The Luck Factory B.V. with registration number 145738 having its registered address at Kaya Richard J. Beaujon z/n, Curacao, P.O. Box 6248. Curacao eGaming License (#1668/JAZ) issued on the 9th of March 2018.

1.4. When you tick the box for acceptance these Terms and Conditions during the registration process you acknowledge that you have read and understood them. The Terms and Conditions come into force as soon as you tick the corresponding box. By further using any of our services, you signify that you agree to these Terms and Conditions.

1.5.  In case you disagree with the Terms and Conditions, you must not use this website and any of our services.

1.6. Madnix has the right to modify and/or update these Terms and Conditions at the need and at any time. We may use email notifications to notify our users before such changes are applied, so we strongly recommend our visitors to keep the subscription to our Newsletters. At the same time we understand and agree that keeping the subscription is strictly optional. 

1.7. In case we update and/or modify these Terms and Conditions and disagree to the changes we made, you should immediately stop using our services.

1.8. English is the language of our Terms & Conditions. By accepting these Terms and Conditions you confirm the clear understanding of what is said herein, otherwise, you should not accept these ‘T&C’ and immediately contact our support team on the following e-mail: support@madnix.com

1.9. The games supplied, leased, developed, transferred for management and operations to Madnix casino by third party providers may come with terms and conditions of their own. If there is a conflict between their terms and conditions and these Terms and Conditions, such terms and conditions shall prevail.

1.10. SILVER STAR ENTERTAINMENT EUROPE LIMITED, a Cyprus company with Registration Number HE399368, registered address at: KALYMNOU 1, "Q MERITO", 4th Floor, Agios Nikolaos, Kamares 6037 Larnaca, operates the website of Madnix casino.  

1.11. Madnix Casino is following all license conditions and applicable laws in the jurisdictions where it has the right to operate. Accordingly, we keep the customers funds in a separate bank account, which is done to protect their funds in the event of insolvency. However, in certain situations, such funds may be considered as part of the assets of the Casino, and be correspondingly used in the event of insolvency.

1.12. Madnix Casino provides support to its visitors from 10am to 22pm 7 days a week. For any support, visitors can send an email to support@madnix.com, use the contact form available at Madnix.com website or the chat. The casino takes full responsibility for any acts of its employees, or any agent, branch or entity to which it may outsource business activities.


2. Online casino account

2.1. Registration and creating your casino account

2.1.1. Before you can place real money bets at Madnix online casino, you must register with the casino and create a casino account.

2.1.2. Only one casino account per person is allowed. In case you attempt to create more than one account, we reserve the right to block or terminate your casino account and void the bets.

2.1.3. All the information requested in casino registration form is required to open your casino account and maintain it. In particular, you must provide true and correct name, date of birth, address, contact details, including a valid email address, phone number, country of residence, payment information. It is your responsibility to ensure that the provided information is correct, true, complete and up-to-date. In case you provide untrue or somehow misleading information, we reserve the right to suspend, close your account.

2.1.4. The username and password you set during the casino account registration/creation process will serve as your casino account login details. You must keep the login details secure and safe, and it is your sole responsibility to do so. You must not provide your login details to third parties. The casino will not be responsible for possible misuse or abuse of your casino account by third parties.

2.1.5. It is forbidden to receive funds from other players to your casino account. It is equally forbidden to send funds to other players’ casino accounts. It is also forbidden to sell, transfer or somehow acquire other users’ accounts.

2.1.6. We have the right to declare a wager void in case we, at our own discretion, deem it obvious that a mistake, an error, misprint occurred.

2.2. Deposits into your casino account

2.2.1. You can participate in real money games in case you have sufficient funds in your casino account.

2.2.2. We set no fees for deposits processing for the moment. We will notify the players if the situation changes. The minimum deposit amount on Madnix is set for 25 Euros.

2.2.3. You can make deposits through your credit or debit card. We may or may not allow deposits through prepaid cards, e-wallets, direct bank transfers or vouchers. The full list of available deposit methods is available in the Banking section of the casino website.

2.2.4. We reserve the right to set minimum and maximum allowed deposit amounts. If you wish to deposit over the maximum deposit amount allowed, you can contact customer support for personal service.

2.2.5. In an effort to prevent international money laundering, the players are obliged to make a wager or wagers in any games in a volume equal to their deposit before a withdrawal becomes possible. Alternatively, we may set a fixed charge on withdrawals for the same reason.

2.3. Withdrawals from Madnix casino account

2.3.1. When possible, we will pay back the withdrawals via the means you used for making deposits. If the withdrawal cannot be processed in this manner, you will be asked to select another payment method from the list we display on the website.

2.3.2. We take efforts to process and provide the withdrawals in shortest time periods possible. We aim to do it in 24 hours, 7 days on 7. However, we always take into account the Financial Action Task Force on Money Laundering requirements and other factors (refer to points 2.3.3. - 2.3.6.).

2.3.3.  Depending on the withdrawal amount and on the withdrawal payment method’s rules and requirements, withdrawals can be made as a single payment or multiple payments.

2.3.4. In case if the amount of withdrawal exceeds 2.500 Euros, a player needs to divide it into several withdrawals, each of those should be 2.500 Euros maximum. All the players have the possibility for 2 validated withdrawal transactions during 7 days period. 

2.3.5. Time of withdrawal processing by your bank may depend on the payment method’s rules and requirements. Please read the Terms and Conditions for the payment method you want to use before using it.

2.3.6. We have certain pre-withdrawal requirements, that may include customer’s identity verification when needed in accordance with the law today commonly known as Know Your Customer ‘KYC’. In this case, we will ask the customer who has requested a withdrawal to provide us with the legal documents to verify his/her identity, which may result in the withdrawal request pending until such documents are received and the customer is verified.

2.3.7. The casino will not be treated as a financial institution and as such, it cannot provide any interest on outstanding amounts.

2.3.8. You can cancel your withdrawal request at any time after it was initiated and before it was processed by the casino.

2.3.9. We reserve the right to set minimum and maximum allowed withdrawal amounts. If you wish to withdraw over the maximum withdrawal amount allowed, you can contact customer support for personal service.

2.3.10. Winnings are subject to Madnix verification procedures before payments are allowed.

2.3.11. You are not permitted to place bets of 25% or more of your total balance on a single game round. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.

2.3.12. On the date of publication of these Terms and Conditions, the minimum withdrawal amount is set for 100 Euro. Please see the version of Terms and Conditions on the bottom of this page.


3. Disclosure of Fraudulent activity

By accepting these Terms and Conditions you confirm the following:

3.1. You are of legal age in your country (generally 18 years old or older, in accordance with the laws of the country of your residence) to join our online casino and play games.

3.2. You understand that your participation in the games is fully voluntarily, it is meant to be for entertainment and recreational purposes only.

3.3. You understand that participating in the Games on behalf of another person is strictly forbidden.

3.4. In case Internet Gambling is illegal in the jurisdiction in which you are located, you are not allowed to use the Madnix Casino services. By accepting these Terms and Conditions, you confirm that you know and fully understand the Laws concerning online gambling in your country of domicile. You are not allowed to join our casino or play the games if you are from the following countries: Anguilla, Belgium, Bermuda, British Indian Ocean Territory, Bulgaria, Canada, Cayman Islands, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands Malvinas, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guadeloupe, Guam, Guernsey, Hungary, Isle of Man, Israel, Italy, Jersey, Martinique, Mayotte, Montserrat, New Caledonia, Northern Mariana Islands, Pitcairn, Poland, Portugal, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Saint Martin, Saint Pierre and Miquelon, Serbia, South Georgia and the South Sandwich Islands, Spain, Turks and Caicos Islands, Ukraine, The United States of America, United States Minor Outlying Islands, The United Kingdom, Vanuatu, Virgin Islands UK, Virgin Islands US, Wallis and Futuna. The list of countries may not be full and will be updated in accordance with Law.

3.4.1. NetEnt content shall not be served in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

3.4.2. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt):

Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, The United Kingdom, The United States of America.

3.4.3. NetEnt Branded games territories: 

Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Planet of the Apes Video Slot must not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, India, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Russia, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States of America.

Vikings Video Slot must not be offered in the additional jurisdictions:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Narcos Video Slot must not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

3.4.4 Absolute Restriction.

 The following countries are restricted on all Netent services: United States of America, United Kingdom, Spain, France and Italy. 

3.5. In order to allow Madnix to provide our services, the players must deliver us only true, correct and complete personal information. Players must immediately notify Madnix if changes in the personal information provided earlier occur.

3.6. The Madnix Casino users remain responsible for accounting and reporting to the corresponding authorities for any taxes applicable for the winnings the Casino provides you.

3.7. By accepting these Terms and Conditions you confirm that the money you deposit into your Madnix casino account at any time is not tainted with any illegal activity or source.

3.8. By accepting these Terms and Conditions you confirm that you clearly understand that participating in the games does not guarantee winning. You also understand that you take the risk of losing money you deposit to the casino account as a result of gambling or theft if you secure your account with a weak password, or lost your credentials or have accidentally disclosed a password to the 3rd parties. Madnix does not have strict requirements to the strength of the passwords you choose for your account, however we recommend to make your password with 8 characters or more; it can be any combination of letters, numbers, and symbols.

3.9. You understand that any overlay software or any other plugins that analyze or elsehow interact with the work of our website, especially with the games proposed on our website are strictly forbidden, unless such are proposed or provided by Madnix.

3.10. Any type of collusive, fraudulent or other unlawful activity related to your activity on our websites is strictly forbidden. We reserve the right to withhold the winnings, invalidate the betting or take other actions in case of being suspended.

3.11. You must use only the financial instruments (credit cards, etc.) that are in your personal ownership for depositing and withdrawing money to and from your casino account.

3.12. Madnix Casino has the right to change or terminate any games, bonuses, tournaments, events available on the website and/or refuse to accept or limit placing bets.


4. Aborted and miscarried games

4.1. We take all the efforts to prevent any server disruptions, downtime, lagging or any other sort of technical problems. However, in case any of such happen, the casino shall not be liable for the disturbance to the gameplay caused by above-mentioned reasons.

4.2. Madnix casino shall not be liable for possible losses or damages, caused by or in connection with the website content or, including the possible interruptions, delays in transmission or operation, human-caused or technical corruption or loss of data, lines failure, omissions or errors in content, misuse of the website.

4.3. The wagers may be voided in case a casino system malfunction takes place.  


5. Inactive accounts

5.1. In case an account is inactive for 6 months or longer after the latest account login, it will be considered inactive.

5.2. We may apply a monthly administration fee of 5.00 Euros for inactive accounts until such accounts are once again active or are no longer in credit. We will contact the account owners before the administration fee is applied.


6. Limitation of liability

6.1.The website and the games are provided with no implied or express warranty. Players enter the website and participate in the games at their own risk.

6.2. Without prejudice to the generality of the preceding provision, the online casino, our partners, employees, directors and service providers do not warrant that the games, software and the websites are: a) are accessible without interruptions; b) are free from errors; c) fit their purpose.

6.3. The online casino, our partners, employees, directors and service providers shall have no liability for any possible direct or indirect, incidental, special, consequential or otherwise costs, loss, damages or expenses arising in relation to your participation in the games or using the website.

6.4. Hereby you agree to hold us, our partners, employees, directors and service providers  harmless and to fully indemnify us for any loss, costs, damages, expenses, claims and liabilities that may arise in relation to you participating in the games or using the website.

6.5. Regardless of the cause of action, our liability arising in connection with you using the website shall not exceed one hundred euro.

6.6. You take full responsibility for using the website or participating in the games, in case such activity is lawfully prohibited in your country of residence.

6.7. We shall not be responsible for possible omissions or actions made by your ISPs (Internet Service Providers). The possible disputes between the ISPs and you will not involve us.


7. Complaints

7.1. If you want to submit a complaint about any issues related to Madnix Casino, please contact support@madnix.com. We will take all efforts to resolve the issue in shortest terms possible. Any unresolved disputes can be brought to Curacao eGaming via complaints@curacao-egaming.com.


8. GDPR compliance

8.1. Detailed review on what personal information we collect, how we use and protect it, can be found in the dedicated Personal Data Usage & Protection Policy section on Madnix website.

8.2. Madnix casino uses the personal information the customers provide when creating a casino account to serve such account and improve our services. We also may use your email address to send you confirmation emails, updates about the casino services, special offers, etc. You can unsubscribe from such updates any time. Additionally, we exchange some information during routine financial transactions with banks for processing and/or credit card verification services. These organizations will not use your personal information for other purposes unless required by law.

8.3. We take the necessary steps to ensure that this data is secure, safe and is treated according to the applicable data protection regulations. However, the EU citizens are hereby warned that the collected data may be transferred and stored outside the EEA (European Economic Area). The staff operating outside the EEA may process it, which includes, among other things, fulfillment of your orders and providing you support services.

8.4. According to the GDPR requirements, players have the right to request a removal of their personal information or to amend it by contacting us at support@madnix.com email. Upon a player’s written request, we will delete his/her personal information in reasonable terms unless we are legally required to store it for certain period of time under our legal obligations.

8.5. At Madnix online casino website we have the dedicated section Personal Data Usage and Protection Policy, where we provide detailed review on what information is personal, what personal information we collect, how we use the collected information and the steps we take to guarantee its protection. In order to confirm how Wirecard complies with GDPR requirements, you can visit https://www.wirecardbank.com/GDPR



9. Bonus terms and Conditions

9.1 The following Terms & Conditions apply for all the bonuses we provide unless specified otherwise.

9.2. No wagering conditions is required unless specified otherwise.

9.2.1. The total balance displayed in the player's real money wallet is withdrawable at any time.

9.2.2 The total balance displayed in the player's bonus money is never withdrawable. 

9.2.3. Bonuses are to be enjoyed as an extension of a customer’s playing experience. As such, the company reserves its right to review any player's account to ensure that no abuse is made of the bonus scheme. Player found to be abusing bonuses will be welcome to continue playing, but will not be eligible for any further marketing offers.

9.3. Obtention of all marketing offers is limited at one per: household, postal address, IP address, family, payment method and phone number.

9.4. The maximum bet allowed when using a bonus is €5 per spin and €0.5 per bet line. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.

9.5. Players who have never made deposits are allowed to make a withdrawal of 100€ maximum with winnings from free bonuses.



Terms and Conditions version: May 2019